We focus on making it easier for your customer to pay.
Our benefits
Customer Care
We care about your customers, as well as your cashflow.
Experience shows us that your customers are more likely to repay overdue accounts when we contact them early and engage with them positively. Our team are skilled at contacting customers in your name, using your brand tone of voice to maintain the relationship.
- Customer call centre that speaks in your voice
- Early collections to encourage repayment
- Positive customer experiences to aid retention
- Customer contact can either be in the name of TCS (acting on our client’s behalf), or in our client’s name.
- We understand the importance of providing quality customer service. It is always our intention to be as customer focused as possible.
- We will ensure that all interaction between TCS team members and our client’s customers proves to be a great customer experience.
- Our aim is to remove any friction from the communication process.
- We want the customer to come away from any communication, whether it be telephone, or email, having had an experience that will enhance our client’s reputation in the community.
cashflow
Making cashflow simple
We are confident we will achieve significant reductions in each of the following key financial area
- Aged debt from an Aged Trial Balance perspective
- The value of accounts outstanding
- Loss of customers
- Debt written off
- Associated staffing costs
How our clients rate us
Simplicity
We make it simple to recover debt sooner without tying up your team.
Debt recovery can be time consuming and complex for your business. We make it faster and easier, with options that take the stress off your team’s hands. You can upload debts direct to our client portal and take advantage of our Debt Recovery team’s expertise, all in your name and on your behalf to maintain the relationship between you and your customer.
- Outsource debt recovery to our expert team
- Maintain customer relationships by operating in your name on your behalf
- Upload debts direct to our portal to streamline the process
Confidence
Have the confidence to back your best customers.
When it comes to your customers, our data analytics and credit reporting tools allow you to make confident decisions. You can target your services to the right audience, identify lower risk customers, reward the ones who pay on time and spot the customers who are facing difficulties.
- Improve customer retention through better understanding
- Target your services to specific audiences
- Reward your reliable customers with extended credit limits
Trust
Trust us to respect the security of your customer accounts.
Your customer data is safe with us and we take transparency and compliance extremely seriously. We also provide necessary legal services at competitive rates and place high value on timely execution of all legal aspects of credit management, including the serving of legal papers.
- Your customer data is kept secure at all times
- We protect your customers’ privacy
- Our legal experts can manage litigation for you
Solutions Tool Kit
Credit Control
Manage customer credit more effectively and create a seamless customer experience test
- Credit control for every step of the customer credit cycle
- We act as you, embodying your company's brand voice
- Early collection calling provides proactive support and ensures customer retention
- Location is not an issue - we can work globally with international clients
Contact Centre Services
Have our experienced team as your customers’ point of contact.
- Customer call centre that speaks in your voice
- Early collections to encourage repayment
- Positive customer experiences to aid retention
Proven since 1997
We have a proud and proven track record working in all areas of credit control across the financial services, utilities, government, manufacturing and insurance sectors.
Decades of experience
Between us, our team have decades of combined experience in all aspects of our industry including credit control, early collection calling, debt recovery, and legal services.
Scalable solutions
We confidently handle large volumes of debt, of all types, every single day.